Customer Service Fundamentals

This course will zero in on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personable and being professional, and how you can meet and exceed customer expectations. By the end of the course, you’ll have a solid foundation of customer service skills you can put into practice.
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  • 100% Online Training
  • Completion Time 60 mins 
  • Immediate Certification 

Course Description

About
Content
Delivery
The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service across the board? And what takes a customer experience from adequate to excellent?
This course will zero in on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personable and being professional, and how you can meet and exceed customer expectations. By the end of the course, you’ll have a solid foundation of customer service skills you can put into practice.
  • What is customer serviced and why does it matter?
  • Balancing Personable and Professional Customer Service
  • Meeting and Exceeding Customer Expectations
  • Summary
  • Text
  • Scenario
  • 3 videos
  • Random knowledge checks

Course Lessons

Course Content